Privacy Policy

Possible Homoeopathy ("Possible Homoeopathy", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

• visit possiblehomoeopathy.com;
• request an appointment or consultation;
• communicate with us by telephone, email or WhatsApp;
• submit an enquiry through Facebook, Instagram or other online platforms;
• attend an online or in-clinic consultation;
• upload medical reports, photographs or other documents; or
• otherwise interact with Possible Homoeopathy.

By voluntarily providing your information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Possible Homoeopathy, we may collect the following categories of information.

A. Personal and Contact Information

This may include:

• full name;
• phone or WhatsApp number;
• email address;
• age;
• gender;
• city or location;
• preferred consultation mode;
• preferred appointment time; and
• information contained in messages or enquiries sent to us.

B. Health and Consultation Information

When you request or receive a consultation, you may voluntarily provide information such as:

• the condition or health concern for which you are seeking consultation;
• duration of the condition;
• frequency and severity of symptoms;
• description of symptoms;
• symptom triggers;
• factors that provide relief;
• current medicines or treatments;
• past medical history;
• family medical history;
• lifestyle-related information relevant to the consultation;
• information discussed during consultations or follow-ups; and
• any other information you choose to provide for the purpose of receiving care.

C. Reports, Photographs and Documents

Our website allows users to optionally upload reports or photographs in connection with an appointment request.

These may include:

• medical reports;
• laboratory reports;
• prescriptions;
• diagnostic records;
• photographs relevant to a health concern; and
• other documents voluntarily provided by you.

Please submit only information that is relevant to your consultation.

D. Information Received Through Facebook and Instagram

When you submit a lead form, enquiry or other information through a Possible Homoeopathy advertisement on Facebook or Instagram, we may receive the information you have chosen to submit, such as:

• your name;
• telephone number;
• consultation preference;
• city or clinic preference; and
• other information contained in the lead form.

Facebook and Instagram are operated by Meta Platforms and also process information in accordance with their own privacy policies and terms.

E. Website and Technical Information

When you use our website, certain technical information may be collected automatically by our website infrastructure or authorised technology providers, including:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate location derived from technical information;
• date and time of access;
• referring website or advertising source; and
• website interaction information.

We use this information primarily for website operation, security, performance measurement and improvement.

2. How We Use Your Information

We use personal information only for legitimate purposes connected with our services and operations.

These purposes may include:

Appointment and Consultation Management

We may use your information to:

• respond to your enquiry;
• contact you regarding an appointment;
• schedule or reschedule consultations;
• determine whether you are seeking an online or in-clinic consultation;
• connect you with an appropriate member of our clinical or administrative team; and
• provide appointment-related communications.

Providing Consultation and Follow-Up Services

Information voluntarily provided regarding your health may be used to:

• understand the purpose of your consultation;
• prepare for your consultation;
• maintain appropriate consultation information;
• facilitate follow-up consultations;
• monitor information you voluntarily provide regarding your progress; and
• support continuity of communication with the treating practitioner.

Communication

We may contact you through:

• telephone;
• WhatsApp;
• SMS;
• email; or
• another communication method requested or used by you.

We may use these channels for appointment coordination, consultation follow-up, responses to enquiries and service-related information.

Website Administration and Improvement

We may use technical and usage information to:

• operate and maintain our website;
• identify technical problems;
• protect the website from misuse;
• understand how visitors use the website;
• improve website navigation and performance; and
• measure the effectiveness of our online communication and advertising.

Advertising and Campaign Measurement

We may use advertising platforms such as Facebook and Instagram to promote Possible Homoeopathy and receive consultation enquiries.

Where advertising or measurement technologies such as the Meta Pixel or similar tools are enabled, those technologies may process limited technical information relating to website visits, advertising interactions or generic conversion events.

We do not intentionally provide the contents of your medical reports, medical history, symptoms, diagnosis, treatment information or other detailed health information to advertising platforms for targeted advertising.

Administrative, Security and Legal Purposes

We may process information when reasonably necessary to:

• protect our website, systems, doctors, staff and patients;
• prevent fraud or misuse;
• maintain appropriate records;
• investigate complaints;
• respond to lawful requests;
• establish, exercise or defend legal claims; and
• comply with applicable legal obligations.

3. How We Obtain Your Information

We primarily obtain personal information directly from you when you:

• complete an appointment form on our website;
• submit a Facebook or Instagram lead form;
• contact us by WhatsApp;
• call our clinic;
• send us an email;
• communicate with our team;
• attend a consultation;
• submit reports or photographs; or
• provide information during follow-up communication.

We request that you provide accurate information and avoid submitting information about another person unless you are authorised to do so.

4. Consent and Your Choices

Where information is provided voluntarily through our website, appointment forms, communication channels or third-party lead forms, we process that information for the purposes communicated to you at the time of collection and for purposes reasonably connected with your request.

Where required or appropriate, we may ask for affirmative consent before collecting or using particular information.

You may contact us if you wish to:

• withdraw a consent previously provided;
• stop receiving non-essential promotional communications;
• update inaccurate contact details;
• ask how your information is being used; or
• request deletion of information where deletion is appropriate and permitted.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

Certain information may need to be retained where reasonably necessary for consultation records, dispute resolution, security, fraud prevention or applicable legal requirements.

5. Children and Minors

Possible Homoeopathy may provide consultations relating to patients below 18 years of age.

Where the patient is a minor, appointment and health information should be submitted by, or with the involvement and authorisation of, a parent or lawful guardian.

Parents or lawful guardians may contact us regarding personal information submitted in relation to a minor.

We do not knowingly seek to use children's health information for behavioural advertising.

6. How We Share Information

We do not sell or rent your personal or medical information to third parties.

Personal information may be accessed or shared only where reasonably necessary for the purposes described in this Privacy Policy. This may include:

Doctors and Authorised Staff

Information may be accessible to Possible Homoeopathy practitioners and authorised administrative personnel where necessary to manage consultations, appointments, follow-ups and patient communication.

Technology and Service Providers

We may use third-party service providers that assist us with functions such as:

• website hosting;
• website maintenance;
• data storage;
• communication services;
• appointment management;
• email services;
• technical support;
• advertising;
• analytics; or
• business administration.

Such providers should receive only the information reasonably necessary for the relevant service.

Meta Platforms

If you interact with our advertisements, pages or lead forms on Facebook or Instagram, information may be processed through Meta's platforms.

Information processed independently by Meta is subject to Meta's own privacy policies and terms.

WhatsApp

If you choose to communicate with us through WhatsApp, your use of WhatsApp is also subject to WhatsApp's own privacy practices and terms.

Government or Legal Authorities

Information may be disclosed where disclosure is required by applicable law, a valid legal process, court order, regulatory requirement or lawful government request.

Information may also be disclosed where reasonably necessary to protect the rights, safety or legitimate interests of Possible Homoeopathy, our staff, our practitioners, our patients or others.

7. Medical and Health Information

We recognise that health-related information can be highly private.

We therefore endeavour to limit access to such information to persons who reasonably require it for consultation, administrative, technical, record-management or legally required purposes.

Health information submitted through the appointment form is intended primarily to help our team understand and respond to your consultation request.

We request that users do not provide unnecessary sensitive information through social-media comments, public posts or other publicly visible channels.

For detailed medical information, reports and photographs, please use the communication method instructed by our clinic.

8. Facebook and Instagram Lead Advertising

Possible Homoeopathy may operate advertisements on Facebook and Instagram through which users can voluntarily request information or a consultation.

If you complete such a form:

• the information entered by you is initially processed through Meta's platform;
• Possible Homoeopathy may receive the information you submit;
• we may use that information to contact you regarding your consultation enquiry; and
• we may maintain appropriate records relating to that enquiry.

Submitting a lead form does not create a doctor-patient relationship by itself. A consultation or professional relationship begins only through the appropriate consultation and acceptance process.

Information collected by Meta independently of Possible Homoeopathy is governed by Meta's own terms and privacy practices.

9. Cookies and Similar Technologies

Our website may use cookies or similar technologies required for website functionality, security, performance or measurement.

Where advertising or analytics technologies are enabled, they may help us understand:

• whether an advertisement resulted in a website visit;
• which general advertising source brought a visitor to the website;
• how visitors interact with website pages; and
• whether a generic action, such as submitting an enquiry, occurred.

We do not intentionally configure advertising technologies to transmit the substantive contents of medical reports, detailed medical histories, diagnoses, symptoms or treatment information for targeted advertising purposes.

Browser settings may allow you to block or delete certain cookies. Blocking necessary cookies may affect some website functionality.

10. Data Security

We take reasonable administrative, organisational and technical measures intended to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• inappropriate alteration;
• unauthorised disclosure; and
• destruction.

Access to personal information should be limited to practitioners, employees, personnel and service providers who reasonably require access for an authorised purpose.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take reasonable precautions when transmitting information online.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• appointment administration;
• consultation and follow-up;
• appropriate record keeping;
• responding to enquiries;
• resolving disputes;
• preventing misuse;
• establishing or defending legal claims; and
• complying with applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable requirements and legitimate retention needs.

12. Your Privacy Requests

You may contact Possible Homoeopathy to request:

• information regarding personal data held about you;
• correction of inaccurate personal information;
• updating of incomplete or outdated information;
• deletion of information where appropriate;
• withdrawal of consent where applicable;
• cessation of non-essential promotional communications; or
• clarification regarding how your information is being processed.

We may need to verify your identity before fulfilling a privacy-related request.

Certain requests may be limited where information must reasonably be retained for consultation records, legal requirements, security, dispute resolution or other legitimate purposes.

13. Marketing Communications

Where you have provided your contact information to us, we may contact you in connection with the consultation, appointment or enquiry you requested.

Where promotional messages are sent, you may ask us to stop sending such communications. You may do so by:

• using an available unsubscribe mechanism;
• replying with a request to stop promotional communication; or
• contacting us using the details provided below.

Service-related communications concerning an active appointment, consultation or enquiry may continue where necessary.

14. Third-Party Websites and Platforms

Our website may contain links to third-party websites, social-media services or communication platforms.

Possible Homoeopathy does not control the independent privacy practices of those third parties.

When you leave our website or use a third-party service, you should review that service's own privacy policy.

15. International Processing

Some technology, communications, website-hosting, advertising or infrastructure providers used in connection with our website or online services may process information using systems located outside the city or country in which you reside.

Where we engage such providers, we endeavour to use information only for legitimate operational purposes and to apply reasonable safeguards appropriate to the nature of the information involved.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our website;
• new consultation or communication features;
• changes to advertising or technology services;
• changes in our privacy practices; or
• applicable legal or regulatory developments.

The revised policy will be published on this page with an updated "Last Updated" date. We encourage users to review this page periodically.

17. Contact Possible Homoeopathy

For privacy questions, requests or concerns, contact:

When contacting us regarding a privacy request, please provide sufficient information for us to identify and respond to your request without sending unnecessary medical information by email.

18. Consent Notice for Appointment Forms

By submitting an appointment or consultation form, you acknowledge that the information you voluntarily provide may be used by Possible Homoeopathy to:

• review your consultation request;
• contact you by phone, WhatsApp, SMS or email;
• schedule and administer your consultation;
• provide consultation-related services and follow-up; and
• maintain appropriate records connected with your enquiry or consultation.

Please review this Privacy Policy before submitting personal or health-related information.

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